Shipping destinations:We only ship within the united states at this time. We are looking forward to expanding our reach with D&C. Shipping times:We instantly email a tracking link to you, once the fulfillment centers have printed a label for your shipment. It may take up to 3 business days for your tracking to show any activity. Shipping time might vary depending on location, shipment method and other factors.Shipping cost:Orders over $70.00 will have free shipping. (excluding art posters)All other orders will be charged for shipping depending on your chosen delivery method and country. The total price will be displayed at checkout.

You can select your preferred payment method at checkout.We accept secure payments via all major Credit Cards, Debit Cards with Paypal coming soon.

Your 100% satisfaction is important to us. We offer a 30-day Exchange & Return Policy:please refer to our refund policyPlease refer to our Resolutions Center to start an exchange/return.

When will my order ship?For all domestic orders, we have a processing time of 1-5 business days to get your order ready for shipment.I just placed my order, can I cancel it? Once an order is placed it can not be canceled.Can I add/remove products from my order?Once an order is placed it can not be edited/modified in any way. I am missing products from my order or product(s) in my order are damaged. What steps should I take? If any products are missing from your order or you received a product that is damaged, please refer to our resolution center and to our support team at info@dirtandcandy.com and retain all the original packaging. We request that you take photos/video of the interior and exterior of the parcel for further investigation on our end. In some cases, a claim with the carrier may be filed if packages were tampered with.

Help Center

Frequently Asked Questions

Shipping

Shipping destinations:

We only ship within the united states at this time. We are looking forward to expanding our reach with D&C.

Shipping times:

We instantly email a tracking link to you, once the fulfillment centers have printed a label for your shipment.

It may take up to 3 business days for your tracking to show any activity.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Orders over $70.00 will have free shipping. (excluding art posters)
All other orders will be charged for shipping depending on your chosen delivery method and country. The total price will be displayed at checkout.

Payments

You can select your preferred payment method at checkout.

We accept secure payments via all major Credit Cards, Debit Cards with Paypal coming soon.

Returns and Refunds

Your 100% satisfaction is important to us. We offer a 30-day Exchange & Return Policy:

please refer to our refund policy
Please refer to our Resolutions Center to start an exchange/return.

Order Processing

When will my order ship?

For all domestic orders, we have a processing time of 1-5 business days to get your order ready for shipment.

I just placed my order, can I cancel it?

Once an order is placed it can not be canceled.

Can I add/remove products from my order?

Once an order is placed it can not be edited/modified in any way.

I am missing products from my order or product(s) in my order are damaged. What steps should I take?

If any products are missing from your order or you received a product that is damaged, please refer to our resolution center and to our support team at info@dirtandcandy.com and retain all the original packaging. We request that you take photos/video of the interior and exterior of the parcel for further investigation on our end. In some cases, a claim with the carrier may be filed if packages were tampered with.